Revenue Ops Lead - CRM, Forecasting & Growth (Hybrid NYC)

Jones; New York (NY); Hybrid; USD 110,000 - 125,000; Full time

Benefits offered by this job

Equity

Job summary

Jones in New York City seeks a Revenue Operations Manager to own the CRM and GTM tech stack, build dashboards, and lead forecasting across new business, renewals, and expansion. You will partner with Sales, Customer Success, Marketing, and Finance to align the full customer lifecycle and drive data-driven decisions.

You will design scalable processes, track key metrics like NRR and GRR, and enable growth through accurate reporting and governance.

Qualifications

• 3–5+ years of experience in Revenue Operations, Sales Operations, Business Operations, or a similar role in SaaS or technology.
• Hands-on CRM administration experience (Hubspot experience is a plus).
• Strong analytical skills, with advanced Excel/Google Sheets skills and experience building dashboards and reports.
• Solid understanding of SaaS metrics, including ARR, pipeline coverage, win rates, NRR, GRR, and churn.
• Experience supporting forecasting, pipeline management, and commission plans.
• Process-oriented builder who can design scalable workflows and drive adoption across teams.
• Strong communicator, able to translate data into clear recommendations for leadership.
• Highly organized, detail-oriented, and comfortable managing multiple priorities.
• Self-motivated and proactive, you spot problems and fix them without waiting for direction.
• Experience with GTM tools such as Gong, Outreach, Apollo, or CPQ and billing systems is a plus.
• Experience with SQL or BI tools is a plus.
• Experience supporting both new business and customer success or renewal teams is a plus.

Responsibilities

• Own administration, configuration, and hygiene of our CRM and GTM tech stack. Manage integrations, automations, and tool evaluations to keep systems clean, connected, and scalable.
• Build and maintain dashboards and reporting for leadership, Sales, and Customer Success, covering pipeline, bookings, conversion rates, sales cycle, win rates, NRR, GRR, churn, and expansion.
• Own the forecasting process for new business, renewals, and expansion. Partner with Sales and CS leadership to run pipeline reviews and improve forecast accuracy.
• Define and enforce lead management, opportunity stages, handoffs, and renewal workflows across Marketing, Sales, Implementation, and Customer Success. Identify bottlenecks and drive process improvements across the funnel.
• Support quoting, pricing approvals, discounting guidelines, and contract workflows. Partner with Finance and Legal to ensure deals are structured, documented, and booked accurately.
• Partner with leadership and Finance on quota setting, commission plans, territory and book-of-business design, and commission calculations for Sales and CS.
• Support annual and quarterly planning, including capacity modeling, target setting, and headcount planning for revenue teams.
• Serve as the connective tissue between Sales, Customer Success, Marketing, and Finance, ensuring teams work from a shared source of truth and aligned definitions.

Skills

CRM admin

Analytics

Dashboards

SaaS metrics

Forecasting

Process design

Cross-functional

Communication

Organization

SQL/BI (plus)

Tools

HubSpot

Gong

Outreach

Apollo

CPQ & billing systems

Job description

Jones in New York City seeks a Revenue Operations Manager to own the CRM and GTM tech stack, build dashboards, and lead forecasting across new business, renewals, and expansion. You will partner with Sales, Customer Success, Marketing, and Finance to align the full customer lifecycle and drive data-driven decisions.

You will design scalable processes, track key metrics like NRR and GRR, and enable growth through accurate reporting and governance.