Revenue Operations Executive

One Call; Frankfort (KY); Remote; USD 180,000 - 270,000; Full time

Benefits offered by this job

Remote work flexibility

Executive leadership exposure

Job summary

One Call is seeking a Vice President of Sales Operations to run the operational engine behind the commercial organization. You will own the end-to-end onboarding to live revenue, with strong governance of Salesforce, reporting, and forecasting in a regulated healthcare environment.

You will consolidate five functions—client implementation, customer reporting, Salesforce administration, process improvement, and forecasting—into a unified leadership team, driving efficiency and data integrity

Qualifications

• Bachelor's degree in business, finance, healthcare administration, analytics, or related field, or equivalent experience.
• 10+ years in sales operations, revenue operations, business operations, or commercial strategy.
• 5+ years of people leadership experience, including managing managers or directors.
• Direct experience owning Salesforce as a business system, including pipeline design and reporting.
• Experience leading client implementation or onboarding functions in a B2B services environment.
• Strong analytical capability translating complex data into clear recommendations for non-technical audiences.
• Track record of designing and implementing process improvements with measurable results.

Responsibilities

• Own the implementation function from contract to stabilized operation and lead onboarding of new clients.
• Establish a standardized, scalable implementation methodology with defined stages and exit criteria.
• Serve as executive owner of the handoff between sales and operations, ensuring commitments are documented and fulfilled.
• Drive time-to-go-live and time-to-first revenue by removing onboarding bottlenecks.
• Coordinate cross-functional dependencies across clinical operations, IT, billing, compliance, and account management.
• Oversee client-facing implementation communication, including kickoff and post-go-live updates.
• Own the reporting that clients receive and establish governance over metric definitions and data sources.
• Administer Salesforce as a business system, including configuration, release management, and data integrity.
• Lead continuous improvement across the Commercial workflow from first touch to renewal.
• Own the forecasting process and deliver dashboards and reports for executives and clients.

Skills

Leadership

Analytical thinking

Process improvement

Cross-functional collaboration

Education

Bachelor's degree in business, finance, healthcare administration, analytics, or related field

Ten or more years of experience in sales operations / revenue operations / business operations / commercial strategy

Five or more years of people leadership experience

Experience owning Salesforce as a business system

MBA or advanced degree (preferred)

Tools

Salesforce CRM

CRM software experience

Job description

One Call is seeking a Vice President of Sales Operations to run the operational engine behind the commercial organization. You will own the end-to-end onboarding to live revenue, with strong governance of Salesforce, reporting, and forecasting in a regulated healthcare environment.

You will consolidate five functions—client implementation, customer reporting, Salesforce administration, process improvement, and forecasting—into a unified leadership team, driving efficiency and data integrity