Revenue Operations & Analytics Analyst

Dallas Area Rapid Transit Inc; United States; On-site; USD 68,000 - 112,000; Full time

Job summary

Dallas Area Rapid Transit is seeking a Program Analyst to provide operational and analytical support to Revenue Operations. You will help ensure accurate reporting, metrics tracking, and project coordination for enterprise-level initiatives.

Reporting to the Senior Manager, Revenue Operations, you will prepare dashboards, maintain documentation, and coordinate with staff and contractors. A Bachelor’s degree and four years of experience are required, with strong Excel and Tableau skills.

Qualifications

• Bachelor’s degree in Finance, Business Administration, Operations or related field.
• Four (4) years of professional experience in administrative, program analysis, or operational support.
• Proficiency with Windows and Microsoft Office; Tableau or similar analytical tools.
• Valid Texas driver's license to operate non-revenue DART vehicles.
• Strong written and oral communication, analytical, and problem-solving skills.

Responsibilities

• Provides administrative and operational support to Sr Manager, Revenue Operations and secondarily to the Senior Manager, Revenue Systems.
• Prepares reports, metrics, and performance dashboards to monitor system uptime, operational efficiency, and SLA compliance.
• Tracks project progress and supports capital project documentation, including coordinating with staff and contractors as needed.
• Maintains accurate records of operational activities, staff assignments, SOP updates, and process documentation.
• Supports vendor and contract tracking, including data on performance, SLA adherence, and invoicing.
• Assists with policy documentation, procedure updates, and process compliance tracking.
• Coordinates communication and liaison between teams to facilitate smooth operations and project implementation.
• Provides administrative support to the AVP for enterprise-level reporting, policy documentation, and program initiatives.
• Performs other duties as assigned.

Skills

Analytical thinking

Written and verbal communication

Attention to detail

Prioritization

Cross-functional collaboration

Experience with reporting tools

Education

Bachelor’s degree in Finance, Business Administration, Operations or related field

Tools

Excel

Word

PowerPoint

Tableau

Database

Job description

Dallas Area Rapid Transit is seeking a Program Analyst to provide operational and analytical support to Revenue Operations. You will help ensure accurate reporting, metrics tracking, and project coordination for enterprise-level initiatives.

Reporting to the Senior Manager, Revenue Operations, you will prepare dashboards, maintain documentation, and coordinate with staff and contractors. A Bachelor’s degree and four years of experience are required, with strong Excel and Tableau skills.