Revenue Cycle Training Lead for Patient Access

Samaritan Medical Center; United States; On-site; USD 33,000 - 53,000; Full time

Job summary

Samaritan Medical Center seeks a Revenue Cycle Educator to develop and deliver education focused on Patient Access. You will own onboarding, competency validation, and ongoing training, partnering with QA and leadership to standardize processes and reduce errors.

The role emphasizes instructional design, regulatory knowledge, and training across EMRs, AccuReg, and payer portals, with a focus on improving KPIs and system-wide consistency.

Qualifications

• Associate's degree required; Bachelor's degree preferred.
• 2+ years of training/education experience or senior-level Patient Access experience.
• Experience in curriculum design, facilitation, and SOP development; LMS proficiency.

Responsibilities

• Orientation & competency management for onboarding, including days 1–90.
• Maintains role-specific competency checklists for multiple staff roles.
• Conducts system access walkthroughs, workflow demos, and scenario training.
• Develops, updates, and publishes standardized SOPs and quick guides.
• Creates downtime procedures and emergency playbooks for operations.

Skills

Instructional Design

Regulatory Compliance

Technical Proficiency

Coaching & Development

Instructional Communication

Quality Focus

Collaboration & Alignment

Documentation & Organization

Education

Associate's degree

Bachelor's degree preferred

Tools

EMRs

AccuReg

Payer portals

Job description

Samaritan Medical Center seeks a Revenue Cycle Educator to develop and deliver education focused on Patient Access. You will own onboarding, competency validation, and ongoing training, partnering with QA and leadership to standardize processes and reduce errors.

The role emphasizes instructional design, regulatory knowledge, and training across EMRs, AccuReg, and payer portals, with a focus on improving KPIs and system-wide consistency.