Revenue Cycle Training Lead

Lehigh Valley Hospital, Inc.; Allentown (Lehigh County); On-site; USD 65,000 - 90,000; Full time

Job summary

Lehigh Valley Health Network is seeking a Revenue Cycle Educator to develop and deliver access, revenue cycle, and software training to LVHN colleagues. You will tailor curricula to address performance gaps and promote effective learning across multiple modalities.

The role involves creating educational materials, ensuring billing compliance, and collaborating with operational leads to implement action plans and training solutions within a complex healthcare environment.

Qualifications

• Bachelor’s Degree in Education, Healthcare, Business, Communications or related field.
• High School Diploma with post secondary education and 4 years of additional experience will be considered in lieu of degree.
• 3 years experience in healthcare patient access or revenue cycle and prior training, teaching or education experience.

Responsibilities

• Delivers access, revenue cycle process, and software training to colleagues while adding helpful examples to encourage recollection of the materials.
• Delivers training via multiple modalities such as instructor-led training (live or remote) or e-learning activities.
• Develops customized educational materials and teaching plans utilizing multiple platforms such as the organization's learning management system or webpage.
• Ensures curriculum adheres to compliant billing standards including planning, preparation, and creation of materials for EMR system go live and upgrades.
• Serves as a resource and works with colleagues including managing insurance and registration helpdesk line by responding to inquiries from registration staff within 48 hours.
• Maintains knowledge of access and revenue cycle workflow, insurances, and curriculum.
• Collects, analyzes, and troubleshoots data and operational problems pertaining to the access and revenue cycle.
• Identifies gaps and initiates process improvement workflows and more efficient processes.

Skills

Workflow analysis

Lean methodologies

Process improvement

Microsoft Suite

Adult education

Education

Bachelor's degree in Education, Healthcare, Business, Communications or related field

High School Diploma with post secondary education and 4 years of additional experience

Tools

Microsoft Publisher

Job description

Lehigh Valley Health Network is seeking a Revenue Cycle Educator to develop and deliver access, revenue cycle, and software training to LVHN colleagues. You will tailor curricula to address performance gaps and promote effective learning across multiple modalities.

The role involves creating educational materials, ensuring billing compliance, and collaborating with operational leads to implement action plans and training solutions within a complex healthcare environment.