Revenue Cycle Training & Instructional Design Lead

Lehigh Valley Health Network, Inc.; Allentown (Lehigh County); On-site; USD 75,000 - 110,000; Full time

Job summary

Lehigh Valley Health Network seeks an experienced Revenue Cycle Education Instructional Design Specialist to develop and deliver EMR training for clinicians and administrative staff. You will design scalable learning solutions, create simulations, and support system-wide adoption of Epic workflows.

The role emphasizes project management, collaboration with subject matter experts, and ongoing evaluation of training impact to improve documentation, data integrity, and regulatory compliance.

Qualifications

• Bachelor0s Degree in a related field.
• 5 years of experience in education, training, healthcare operations, Revenue Cycle, healthcare informatics or related field.
• 1 year experience in revenue cycle education and process improvement department.
• 1 year experience in curriculum development, instructional design, and course creation.
• Required to attend and pass Revenue Cycle Training within 6 months from the date of hire.
• uPerform Training Completion within 3 months of hire
• Working knowledge of Electronic Medical Record and healthcare work process.
• Understanding of Revenue Cycle workflow and all aspects.
• Strong project management and organizational skills.
• Excellent written, verbal, facilitation, and presentation skills.
• Technically savvy and able to adapt to quickly changing environment.
• Position requires proven ability to self lead and work without direct oversight.
• Strong collaboration, relationship-building, and stakeholder management skills.
• Epic Certification - Epic Systems

Responsibilities

• Designs, develops, and maintains scalable learning solutions that support Revenue Cycle operations, Epic workflows, onboarding, professional development, and organizational initiatives using virtual, blended, and self-paced learning methodologies.
• Assists with the development and conversion of revenue cycle educational content into learning experiences, including self-paced learning simulations, videos, assessments, job aids, and role-based learning pathways that promote learner engagement and knowledge retention.
• Demonstrates professional competence in all aspects of job performance in the revenue cycle including front end processes, billing, compliance standards, and system process understanding.
• Partners with revenue cycle subject matter experts, operations, and Epic team to develop training solutions that support system enhancements, process improvements and organizational goals.
• Evaluates learning effectiveness and training outcomes through assessments, learner feedback, operational metrics, and performance data, implementing continuous improvements to enhance educational quality and workforce readiness.
• Supports and promotes the adoption of learning technologies and innovative training strategies by maintaining educational platforms, leveraging instructional design best practices, and recommending new approaches that improve training accessibility, efficiency, and scalability across the Revenue Cycle organization.
• Effectively manages multiple projects, competing priorities, timelines, and stakeholders in a rapidly changing environment.

Skills

Project management

Stakeholder management

Communication skills

Facilitation

Microsoft Excel

Adaptability

Instructional design

Education

Bachelors Degree

Masters Degree

Tools

Epic Systems

Job description

Lehigh Valley Health Network seeks an experienced Revenue Cycle Education Instructional Design Specialist to develop and deliver EMR training for clinicians and administrative staff. You will design scalable learning solutions, create simulations, and support system-wide adoption of Epic workflows.

The role emphasizes project management, collaboration with subject matter experts, and ongoing evaluation of training impact to improve documentation, data integrity, and regulatory compliance.