Returns & Shipping Associate - Flexible Hours & Benefits

Staples; Davenport (IA); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Flexible part-time or full-time hours

Paid time off

Weekly pay

Associate discounts on merchandise

401(k) plan with company match

Dental and vision insurance

Medical coverage for full-time

Career development program

Job summary

Staples in Davenport, IA is seeking a Customer Returns and Shipping Associate to ensure efficient shipping and unpackaged returns in-store. You will engage customers, process shipments, and present shipping options while maintaining a welcoming store atmosphere.

The role emphasizes teamwork, flexibility in duties (including online pick-ups and store cleanliness), and a customer‑driven sales mindset. Training is provided, with opportunities for growth in a fast-paced retail setting.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options.
• Maintain the Shipping area to ensure efficient processing and storage of packages.
• Ensure supplies required to process Ship and Returns are in stock.
• Provide exceptional customer service to create a positive, inviting environment for customers.
• Understand and use basic selling skills to engage and present solutions.
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned).

Skills

Flexible schedule

Customer engagement

Lifting up to 100 lbs

Attention to detail

Multi-tasking

Team collaboration

Conflict resolution

Integrity

Job description

Staples in Davenport, IA is seeking a Customer Returns and Shipping Associate to ensure efficient shipping and unpackaged returns in-store. You will engage customers, process shipments, and present shipping options while maintaining a welcoming store atmosphere.

The role emphasizes teamwork, flexibility in duties (including online pick-ups and store cleanliness), and a customer‑driven sales mindset. Training is provided, with opportunities for growth in a fast-paced retail setting.