Returns & Shipping Associate - Flexible Hours

Staples; Erie (Erie County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Discounts on merchandise

401(k) with company match

Medical and dental insurance

Job summary

Staples in Erie, PA is seeking a Customer Returns and Shipping Associate to assist customers with shipping needs and unpackaged returns in-store. You will join a fun, team-oriented retail culture with training provided and immediate hiring.

Flexible part-time or full-time hours are available, with benefits like paid time off, weekly pay, and employee discounts. You will help manage shipping tasks, engage customers, and support store operations in a fast-paced setting.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Lifting 100 lb

Multi-tasking

Attention to detail

Flexibility

Conflict management

Honesty

Job description

Staples in Erie, PA is seeking a Customer Returns and Shipping Associate to assist customers with shipping needs and unpackaged returns in-store. You will join a fun, team-oriented retail culture with training provided and immediate hiring.

Flexible part-time or full-time hours are available, with benefits like paid time off, weekly pay, and employee discounts. You will help manage shipping tasks, engage customers, and support store operations in a fast-paced setting.