Customer Returns and Shipping Associate

Staples; Erie (Erie County); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Discounts on merchandise

401(k) with company match

Medical and dental insurance

Job summary

Staples in Erie, PA is seeking a Customer Returns and Shipping Associate to assist customers with shipping needs and unpackaged returns in-store. You will join a fun, team-oriented retail culture with training provided and immediate hiring.

Flexible part-time or full-time hours are available, with benefits like paid time off, weekly pay, and employee discounts. You will help manage shipping tasks, engage customers, and support store operations in a fast-paced setting.

Qualifications

• Able to work a flexible schedule based on the store’s needs.
• Must be able to engage with customers and understand their needs to drive additional sales.
• Ability to lift/push/move materials up to the 100-pound range.
• Strong attention to detail, organization, ability to multi-task and manage priorities.
• Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment.
• Manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.

Responsibilities

• Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers.
• Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.
• Engage in and identify customer needs for shipping and explain different shipping options
• Maintain the Shipping area to ensure efficient processing and storage of packages
• Ensure supplies required to process Ship and Returns are in stock
• Provide exceptional customer service to create a positive, inviting environment for customers
• Understand and use basic selling skills to engage and present solutions
• Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Skills

Customer service

Lifting 100 lb

Multi-tasking

Attention to detail

Flexibility

Conflict management

Honesty

Job description

Customer Returns and Shipping Associate Staples

Address 1924 Keystone Drive, Erie, PA, 16509, US

Job Type Permanent

Description

Shipping Associates provide exceptional customer service and have our customers’ needs in mind while helping them with their shipping needs and unpackaged returns in our retail store. You will be collaborative and inclusive in helping our customers while being part of a fun, team-oriented retail culture. Hiring immediately and training provided.

After applying, you may have the opportunity to schedule an in-person interview within minutes.

Flexible part time hours or full-time (depending on the store’s needs), generous paid time off, weekly pay and career development program

Associate discounts on in-store and online merchandise, services and warranty plans

Discounts at hundreds of retailers, restaurants and more

401(k) plan with a company match

Dental and vision insurance, full-time eligible for medical coverage

And many more benefits

Compensation based on qualifications and experience

Help both your customer and your store win.

Conduct all Full-Serve Shipping and Unpackaged Returns activities, including customer engagement and preparing packages for pick-up for 3rd party carriers

Provide strong customer service, whether it’s an Amazon return, shipping a package via UPS or another related service.

Engage in and identify customer needs for shipping and explain different shipping options

Maintain the Shipping area to ensure efficient processing and storage of packages

Ensure supplies required to process Ship and Returns are in stock

Provide exceptional customer service to create a positive, inviting environment for customers

Understand and use basic selling skills to engage and present solutions

Be flexible on responsibilities (e.g., online pick-ups, cleaning, any other duties as assigned)

Essential skills and experience:

Able to work a flexible schedule based on the store’s needs

Must be able to engage with customers and understand their needs to drive additional sales

Ability to lift/push/move materials up to the 100-pound range

Strong attention to detail, organization, ability to multi-task and manage priorities

Ability to collaborate and work cooperatively in a high paced and sometimes stressful environment

Manage conflict in a reasonable, nonconfrontational and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Staples does not sponsor applicants for work visas for this position.

Customer Returns and Shipping Associate Staples