Returns Data & Process Specialist

Default Brand; Brandon (FL); On-site; USD 32,000 - 48,000; Full time

Job summary

Ashley Furniture is seeking a Returns Admin to manage the returns process, ensure accurate coding, and communicate root causes to HomeStores and distribution centers. You will collect customer information to improve the customer experience and coordinate with Customer Service to resolve issues.

The role emphasizes data accuracy, proper disposition, and collaboration with senior management to sustain continuous improvement and uphold Ashley’s core values in daily operations.

Responsibilities

• Track and compile return data to identify areas of concern and possible root causes.
• Observe and inspect returned items to ensure proper return coding and disposition.
• Gather information from customers about potential reasons for returns.
• Resolve issues arising during the return process and communicate findings to improve processes.
• Prepare items for billing by clearing systems and correctly identifying products by item number.
• Report findings to supervisor to support continuous improvement and uphold company values.

Job description

Ashley Furniture is seeking a Returns Admin to manage the returns process, ensure accurate coding, and communicate root causes to HomeStores and distribution centers. You will collect customer information to improve the customer experience and coordinate with Customer Service to resolve issues.

The role emphasizes data accuracy, proper disposition, and collaboration with senior management to sustain continuous improvement and uphold Ashley’s core values in daily operations.