Retail Distribution Center Returns/Restock - Lead

Ashley Furniture Industries; Brandon (FL); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Employee discount from 10% to 30%

Life/Disability Insurance

Flex Spending Account

401K

Paid Time Off

Job summary

Ashley Furniture Industries is hiring a Returns Admin in Brandon, Florida. The role includes tracking return data, inspecting returned items, and communicating with customers to improve their experience. Candidates must have a High School Diploma and at least one year of warehouse experience. Benefits include health insurance, employee discounts, 401K, and paid time off.

Qualifications

• 1 year of warehouse experience is required.
• Ability to perform in a fast-paced environment is crucial.

Responsibilities

• Track and compile return data to identify areas of concern.
• Physically inspect returned items for proper coding.
• Gather customer information about potential return issues.
• Solve issues during the return process.
• Clear systems for billing readiness.
• Correctly identify items by number.
• Report findings to supervisors for continuous improvement.

Skills

Effective time management

Organizational skills

Understanding the Lockout Tagout process

Ability to work independently and in a team

Maintain confidentiality

Ability to perform under strong demands

Education

High School Diploma or equivalent

Job description

Overview

Returns is responsible for solving issues that may arise during the return process, such as proper return code assignment and errors that lead to merchandise returns. The role involves following up with HomeStores and HS Distribution Centers to communicate root causes and support the creation of a sustainable, error-free process. Returns personnel present returns results and research findings to Senior Managers. The Returns Admin reconsolidates systems to ensure returned items have the proper designation code and are properly disposed of and allocated in the system. The Returns Admin gathers information from customers to improve the customer experience and works with Customer Service functions.

The Returns Admin is accountable for the accuracy and relevant data for products returned.

Primary Job Functions

• Track and compile return data with the purpose of identifying areas of concern and possible root causes.
• Physically observe and inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for the return of merchandise.
• Solve any potential issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately identify return scores.
• Address driver issues regarding load out, such as missing pieces, missing hardware, cross-dock items and items returned.
• Communicate with customers as needed to gather additional data and perform customer service functions.
• Report findings to the immediate supervisor to correct errors and sustain a culture of continuous improvement.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Job Qualifications

• Education: High School Diploma or equivalent
• Experience: 1 year of warehouse experience

Knowledge, Skills And Abilities

• Effective time management and organizational skills
• Understanding the Lockout Tagout process
• Recycling principle
• Ability to work independently as well as in a team
• Maintain confidentiality
• Ability to perform under strong demands in a fast-paced environment

What’s In It For You

• Health, dental, and vision insurance
• Employee discount from 10% to 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• Paid Time Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility