Returns Data & Process Improvement Specialist

Default Brand; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Ashley Furniture is seeking a Returns Admin to manage the end-to-end return process at our Phoenix facility. The role focuses on resolving return issues, coding accuracy, and improving the overall customer experience.

The Returns Admin will gather data from customers, identify root causes, and coordinate with Home Stores and Distribution Centers to implement sustainable, error-free processes. This position emphasizes data accuracy and cross-functional communication.

Responsibilities

• Track and compile return data to identify areas of concern and root causes.
• Physically observe and inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for the return of merchandise.
• Solve any potential issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately identify return scores.
• Address driver issues regarding load out, missing pieces or hardware, and cross-dock items.
• Communicate with customers to gather additional data and perform customer service functions.
• Report findings to supervisor to correct errors and sustain continuous improvement.
• Demonstrate Ashley Furniture's core and growth values in all job functions.

Job description

Ashley Furniture is seeking a Returns Admin to manage the end-to-end return process at our Phoenix facility. The role focuses on resolving return issues, coding accuracy, and improving the overall customer experience.

The Returns Admin will gather data from customers, identify root causes, and coordinate with Home Stores and Distribution Centers to implement sustainable, error-free processes. This position emphasizes data accuracy and cross-functional communication.