Returns Admin Specialist — Fast-Paced DC Ops

Default Brand; Brandon (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health, dental, vision insurance

Employee Discount 10-30%

Life/Disability Insurance

401K

Paid Time Off

Job summary

Ashley Furniture in Brandon, FL is seeking a Returns Admin for its on-site distribution center. The role handles returns processing, coding accuracy, and coordination with HomeStores and distribution centers to root cause issues and improve processes.

You will gather data from customers to enhance the experience and ensure accurate data for returned products. The position emphasizes reconciling systems, proper designation codes, and supporting the billing and customer service functions.

Qualifications

• Education: High School diploma or equivalent.
• Experience: 1 Year of warehouse.

Responsibilities

• Track and compile return data to identify areas of concern and root causes.
• Physically observe and inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for the return of merchandise.
• Resolve issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately identify return scores.
• Communicate with customers to gather additional data and perform customer service functions.
• Report findings to supervisor to correct errors and sustain improvement.

Job description

Ashley Furniture in Brandon, FL is seeking a Returns Admin for its on-site distribution center. The role handles returns processing, coding accuracy, and coordination with HomeStores and distribution centers to root cause issues and improve processes.

You will gather data from customers to enhance the experience and ensure accurate data for returned products. The position emphasizes reconciling systems, proper designation codes, and supporting the billing and customer service functions.