On-site Returns Admin — Data & Process Improvement

Default Brand; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision insurance

401K

Paid Time Off

Employee Discount

Life/Disability Insurance

Flex Spending Account

Job summary

Ashley Furniture in Brandon, FL is hiring a Returns Admin to manage post-delivery returns, assign proper codes, and coordinate with distribution centers to ensure accurate disposition and data integrity.

You will collect information from customers, support the billing process, and partner with Customer Service to improve the returns experience while upholding the company's core values. This on-site role offers comprehensive benefits and opportunities for growth.

Qualifications

• Proven time management and organizational skills.
• Knowledge of Lockout Tagout processes.
• Understanding recycling principles.
• Ability to work independently and in a team.
• Maintain confidentiality of information.
• Ability to perform under fast-paced conditions.

Responsibilities

• Track and compile return data to identify concerns and root causes.
• Observe and inspect returned items for proper coding.
• Gather information from customers about return reasons.
• Resolve issues arising during the return process.
• Clear systems to prepare items for billing.
• Identify products by item number and return scores.
• Address driver issues with load-out and missing components.
• Communicate with customers to obtain additional data and provide customer service.

Skills

Time management

Organizational skills

Lockout Tagout

Recycling

Independent / team work

Confidentiality

Work under pressure

Education

High School Diploma or equivalent

Job description

Ashley Furniture in Brandon, FL is hiring a Returns Admin to manage post-delivery returns, assign proper codes, and coordinate with distribution centers to ensure accurate disposition and data integrity.

You will collect information from customers, support the billing process, and partner with Customer Service to improve the returns experience while upholding the company's core values. This on-site role offers comprehensive benefits and opportunities for growth.