Returns HS

Default Brand; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Job summary

Ashley Furniture is seeking a Returns Admin to manage the end-to-end return process at our Phoenix facility. The role focuses on resolving return issues, coding accuracy, and improving the overall customer experience.

The Returns Admin will gather data from customers, identify root causes, and coordinate with Home Stores and Distribution Centers to implement sustainable, error-free processes. This position emphasizes data accuracy and cross-functional communication.

Responsibilities

• Track and compile return data to identify areas of concern and root causes.
• Physically observe and inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for the return of merchandise.
• Solve any potential issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately identify return scores.
• Address driver issues regarding load out, missing pieces or hardware, and cross-dock items.
• Communicate with customers to gather additional data and perform customer service functions.
• Report findings to supervisor to correct errors and sustain continuous improvement.
• Demonstrate Ashley Furniture's core and growth values in all job functions.

Job description

Returns is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with Home Stores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. Returns are also responsible for presenting to Senior Managers the returns results and research findings. Returns is responsible for reconsolidating systems to make sure returned items have the proper designation code and are properly disposed and allocated in the system. The return Admin will be responsible for gathering information from customers to improve the customer experience and will be required to follow through with Customer Service functions.

Responsibilities:

• Track and compile return data with the purpose to identify areas of concern as well as possible root causes.
• Physically observe and inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for the return of merchandise.
• Solve any potential issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately identify return scores.
• Addresses driver issues regarding load out, such as pieces missing, missing hardware, cross dock items and items returned.
• Communicate with customers as needed to gather additional data as well as to perform customer service functions.
• Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

At Ashley, we’re more than a business…we’re family. As the largest manufacturer of home furnishings in the world, we know what it takes to build incredible furniture and future leaders. We’re problem solvers with the grit to persevere during challenging times and innovators who won't coast when times are good. We create solutions, not excuses. And never settle for status quo. It’s the reason we’re always searching for better ways to delivering an exceptional customer experience. That's why Ashley Furniture is #1 in our industry.

Ready to grow? You’ve come to the right place. Ashley Furniture has a “Growth Mindset", and once you join our team, you’ll learn from the best in the business.

Equal Opportunity Employer
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