Returns Data & Process Improvement Specialist

ASHLEY; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

Ashley Furniture is seeking a Returns Administrator to support the resolution of issues in the return process and ensure accurate coding and proper disposition in the system.

You will gather customer feedback, communicate root causes to Home Stores and Distribution Centers, and contribute to a sustainable, error-free workflow while upholding Ashley’s core values and focus on customer experience.

Qualifications

• Experience in customer service and data gathering.
• Familiar with return processes and identifying root causes.
• Ability to communicate findings to supervisors and teams.

Responsibilities

• Track and compile return data with the purpose to identify areas of concern as well as possible root causes.
• Physically observe and inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for the return of merchandise.
• Solve any potential issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properly identify products by item number.
• Accurately identify return scores.
• Addresses driver issues regarding load out, such as pieces missing, missing hardware, cross dock items and items returned.
• Communicate with customers as needed to gather additional data as well as to perform customer service functions.
• Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Skills

Customer service

Data tracking

Return coding

Communication

Attention to detail

Job description

Ashley Furniture is seeking a Returns Administrator to support the resolution of issues in the return process and ensure accurate coding and proper disposition in the system.

You will gather customer feedback, communicate root causes to Home Stores and Distribution Centers, and contribute to a sustainable, error-free workflow while upholding Ashley’s core values and focus on customer experience.