Retail Distribution Center Returns/Restock - Lead

Default Brand; Brandon (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision insurance

401K

Paid Time Off

Employee Discount

Life/Disability Insurance

Flex Spending Account

Job summary

Ashley Furniture in Brandon, FL is hiring a Returns Admin to manage post-delivery returns, assign proper codes, and coordinate with distribution centers to ensure accurate disposition and data integrity.

You will collect information from customers, support the billing process, and partner with Customer Service to improve the returns experience while upholding the company's core values. This on-site role offers comprehensive benefits and opportunities for growth.

Qualifications

• Proven time management and organizational skills.
• Knowledge of Lockout Tagout processes.
• Understanding recycling principles.
• Ability to work independently and in a team.
• Maintain confidentiality of information.
• Ability to perform under fast-paced conditions.

Responsibilities

• Track and compile return data to identify concerns and root causes.
• Observe and inspect returned items for proper coding.
• Gather information from customers about return reasons.
• Resolve issues arising during the return process.
• Clear systems to prepare items for billing.
• Identify products by item number and return scores.
• Address driver issues with load-out and missing components.
• Communicate with customers to obtain additional data and provide customer service.

Skills

Time management

Organizational skills

Lockout Tagout

Recycling

Independent / team work

Confidentiality

Work under pressure

Education

High School Diploma or equivalent

Job description

Job Category: Distribution

Requisition Number: RETAI016207

• Posted : May 6, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Brandon, FL 33510, USA

Description

Summary

Returns is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with HomeStores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. Returns are also responsible for presenting to Senior Managers the returns results and research findings. Returns is responsible for reconsolidating systems to make sure returned items have the proper designation code and are properly disposed of and allocated in the system. The return Admin will be responsible for gathering information from customers to improve customer experience and will be required to follow through with Customer Service functions.

The Returns Admin is accountable for the accuracy and relevant data for products returned.

Primary Job Functions

This section describes the primary /essential responsibilities that this job performs.

• Track and compile return data with the purposeofidentifyingareas of concern as well aspossible root
• Physicallyobserveand inspect items returned after delivery to ensure proper return coding.
• Gather information from customers about potential reasons for the return of merchandise.
• Solve any potential issues that may arise during the return process.
• Clear out the systems to make items ready for the billing department.
• Properlyidentifyproducts by item number.
• Accuratelyidentifyreturn scores.
• Addresses driver issuesregardingload out, such asmissing pieces, missing hardware, cross dockitemsand items returned.
• Communicate with customers as needed to gatheradditionaldata as well as to perform customer service functions.
• Reports findings to immediate supervisorin order tocorrect errors and sustain a culture of continuous improvement.
• Demonstrate the Company’s Core and Growth Values in the performance of all job functions.

Job Qualifications

• Education:High School,Diplomaor equivalent
• Experience:1 Year of warehouse

Knowledge,Skillsand Abilities

• Effective time management and organizational skills
• Understanding the Lockout Tagout Process
• Recycling principle
• Work independently as well as in a team environment
• Maintain confidentiality
• Perform under strong demands in a fast-paced environment

What’s In It for You

When you join us, you are eligible toparticipatein our comprehensive benefits programs, which include:

• When youjoin us, you are eligible to participate in our comprehensive benefits programs,which include:
• Health,dental benefits,andvision insurance
• Employee Discount from 10% - 30%
• Life/Disability Insurance
• Flex Spending Account
• 401K
• PaidTime Off

Ashley values its diversity and is proud to be an equal opportunity employer. All employment decisions are made on the basis of an individual’s skills, qualifications, merit, and business need.

To learn more about Ashley Furniture, our community engagement programs, environmental stewardship, and our core values, please visit our Corporate Social Responsibility information page: Corporate Social Responsibility

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.