Retirement Services Specialist

Maine-Public-Employees-Retirement-System-; Augusta (ME); On-site; USD 28,000 - 30,000; Full time

Job summary

MainePERS is seeking a Retirement Services Clerk to support the accurate processing of retirement-related requests and documentation in Augusta, ME. The role safeguards member information and benefits by reviewing documents, identifying discrepancies, and escalating potential fraud in accordance with procedures.

The ideal candidate is detail-oriented, organized, dependable, and committed to accuracy, accountability, and building trust while providing friendly service to members by phone, email,

Qualifications

• High school diploma or equivalent plus two years of clerical experience.
• Strong attention to detail and accuracy.
• Experience handling confidential information preferred.

Responsibilities

• Process retirement applications and related forms for completeness and accuracy.
• Review documents for errors, discrepancies, inconsistencies, and potential indicators of fraud.
• Provide general information and forms to members by phone, email, mail, and route questions to staff.
• Schedule virtual and telephone meetings with members and staff.
• Process returned mail and update contact information using available resources.
• Generate reports and workflows from the Pension Administration System to support Retirement Services operations.
• Prepare correspondence, forms, and other documents according to established procedures.
• Verify the accuracy of work and maintain accurate records and files.

Skills

Attention to detail

Communication skills

Confidentiality

Independent work

Organization

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

MainePERS is seeking a Retirement Services Clerk to support the accurate processing of retirement-related requests and documentation in Augusta, ME. The role safeguards member information and benefits by reviewing documents, identifying discrepancies, and escalating potential fraud in accordance with procedures.

The ideal candidate is detail-oriented, organized, dependable, and committed to accuracy, accountability, and building trust while providing friendly service to members by phone, email,