Retirement Services Clerk

Maine Public Employees Retirement System (MainePERS); Augusta (ME); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

13 paid holidays

Vacation leave 2+ weeks

Health insurance

Dental insurance

Vision insurance

Retirement plans

Job summary

MainePERS is seeking a Retirement Services Clerk to support accurate processing of retirement-related requests and documentation. The role emphasizes protecting member information and following procedures to ensure timely completion.

The position requires attention to detail, organization, and accountability, with duties spanning correspondence, meetings, data integrity, and training material development for retirement services staff.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Ability to recognize discrepancies and follow established procedures for resolution.
• Strong organizational and follow-through skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Professional written and verbal communication skills.
• Ability to build trust through confidentiality, consistency, and accountability.
• Comfort working with computer systems and detailed administrative processes.

Responsibilities

• Process retirement applications, rollover paperwork, tax withholding, EFTs, and other forms for completeness and accuracy.
• Review documentation for errors, discrepancies, inconsistencies, and potential fraud indicators and escalate concerns when needed.
• Provide information and forms to members and the public by phone, email, mail, and route questions to staff.

Skills

Attention to detail

Discrepancy recognition

Organizational skills

Independent work

Communication

Confidentiality

Accountability

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

Help make a difference in the lives of Maine public employees and retirees.

MainePERS is seeking a Retirement Services Clerk to support the accurate and timely processing of retirement-related requests and documentation. This position plays an important role in protecting member information and benefits by carefully reviewing documents, identifying discrepancies and potential fraud, and ensuring work is completed in accordance with established procedures.

The ideal candidate is detail-oriented, organized, dependable, and committed to accuracy, accountability, and building trust.

What You'll Do

• Process retirement applications, rollover paperwork, tax withholding, electronic fund transfers, and other required forms for completeness and accuracy.
• Review documentation and information for errors, discrepancies, inconsistencies, and potential indicators of fraud, and appropriately escalation concerns.
• Provide general information and forms to members and the public by phone, email, mail, and route questions to appropriate staff.
• Schedule virtual and telephone meetings with members and staff.
• Process returned mail and research and update contact information using available resources.
• Generate reports and workflows from the Pension Administration System to support Retirement Services operations.
• Prepare correspondence, forms, and other documents according to established procedures.
• Verify the accuracy of work completed by peers and maintain accurate records and files.
• Assist in preparing informational packets for employer orientations,
• Scheduling virtual informational retirement sessions,
• Assist with the documentation and creation of training materials for Retirement Services Clerk role.
• Protect confidential member information and ensure assigned work is completed accurately and timely.
• Perform other duties as assigned.

What We're Looking For

• Strong attention to detail and commitment to accuracy.
• Ability to recognize discrepancies and potential concerns and follow established procedures for resolution.
• Strong organizational and follow-through skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Professional written and verbal communication skills.
• Ability to build trust through confidentiality, consistency, and accountability.
• Comfort working with computer systems and detailed administrative processes.

Minimum Qualifications

High school diploma or equivalent plus two years of clerical experience in an office environment with demonstrated attention to detail.

Preferred Qualifications

• Customer service experience by phone or in person
• Experience with Windows-based computer applications.

Salary: Begins at $42,348 if annualized

Benefits: We offer an outstanding benefit package including:

• Work-Life Balance– 13 paid holidays, eligible to accrue 2+ weeks of vacation leaveannually, 12 days of sick leave, and up to 4 days of personal leave days..
• Health Insurance Coverage– MainePERS pays for 65%-90% of health insurance based on the employee’s annual salary and coverage level (dependent or employee)
• Dental Insurance–100%employerfor employees and their dependents
• Vision Insurance – Employee paid
• Retirement Plans, MainePERS Contribution to your Pension, Deferred Compensation, Wellness Reimbursement ($300), Flexible Spending Accounts, Public Service Student Loan Forgiveness, and Parental leave