Retirement Services Clerk

Maine-Public-Employees-Retirement-System-

Augusta (ME)

On-site

USD 28,000 - 30,000

Full time

5 days ago

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Job summary

MainePERS is seeking a Retirement Services Clerk to support the accurate processing of retirement-related requests and documentation in Augusta, ME. The role safeguards member information and benefits by reviewing documents, identifying discrepancies, and escalating potential fraud in accordance with procedures.

The ideal candidate is detail-oriented, organized, dependable, and committed to accuracy, accountability, and building trust while providing friendly service to members by phone, email,

Qualifications

High school diploma or equivalent plus two years of clerical experience.
Strong attention to detail and accuracy.
Experience handling confidential information preferred.

Responsibilities

Process retirement applications and related forms for completeness and accuracy.
Review documents for errors, discrepancies, inconsistencies, and potential indicators of fraud.
Provide general information and forms to members by phone, email, mail, and route questions to staff.
Schedule virtual and telephone meetings with members and staff.
Process returned mail and update contact information using available resources.
Generate reports and workflows from the Pension Administration System to support Retirement Services operations.
Prepare correspondence, forms, and other documents according to established procedures.
Verify the accuracy of work and maintain accurate records and files.

Skills

Attention to detail

Communication skills

Confidentiality

Independent work

Organization

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full time Administrative Augusta, ME, US

2 days ago Requisition ID: 1106

Salary Range: $20.36 To $22.06 Hourly

Help make a difference in the lives of Maine public employees and retirees.

MainePERS is seeking a Retirement Services Clerk to support the accurate and timely processing of retirement-related requests and documentation. This position plays an important role in protecting member information and benefits by carefully reviewing documents, identifying discrepancies and potential fraud, and ensuring work is completed in accordance with established procedures.

The ideal candidate is detail-oriented, organized, dependable, and committed to accuracy, accountability, and building trust.

What You'll Do

Process retirement applications, rollover paperwork, tax withholding, electronic fund transfers, and other required forms for completeness and accuracy.
Review documentation and information for errors, discrepancies, inconsistencies, and potential indicators of fraud, and appropriately escalated concerns.
Provide general information and forms to members and the public by phone, email, mail, and route questions to appropriate staff.
Schedule virtual and telephone meetings with members and staff.
Process returned mail and research and update contact information using available resources.
Generate reports and workflows from the Pension Administration System to support Retirement Services operations.
Prepare correspondence, forms, and other documents according to established procedures.
Verify the accuracy of work completed by peers and maintain accurate records and files.
Assist in preparing informational packets for employer orientations,
Scheduling virtual informational retirement sessions,
Assist with the documentation and creation of training materials for Retirement Services Clerk role.
Protect confidential member information and ensure assigned work is completed accurately and timely.
Perform other duties as assigned.

What We're Looking For

Strong attention to detail and commitment to accuracy.
Ability to recognize discrepancies and potential concerns and follow established procedures for resolution.
Strong organizational and follow-through skills.
Ability to work independently, manage multiple priorities, and meet deadlines.
Professional written and verbal communication skills.
Ability to build trust through confidentiality, consistency, and accountability.
Comfort working with computer systems and detailed administrative processes.

Minimum Qualifications

High school diploma or equivalent plus two years of clerical experience in an office environment with demonstrated attention to detail.

Preferred Qualifications

Customer service experience by phone or in person
Experience with Windows-based computer applications.

If you take pride in getting the details right and want your work to help protect the retirement benefits of Maine's public employees, we encourage you to apply.

Salary: Begins at $42,348 if annualized

Benefits: We offer an outstanding benefit package including:

Work-Life Balance– 13 paid holidays, eligible to accrue 2+ weeks of vacation leaveannually, 12 days of sick leave, and up to 4 days of personal leave days..
Health Insurance Coverage– MainePERS pays for 65%-90% of health insurance based on the employee’s annual salary and coverage level (dependent or employee)
Dental Insurance–100%employerfor employees and their dependents
Vision Insurance – Employee paid
Retirement Plans, MainePERS Contribution to your Pension, Deferred Compensation, Wellness Reimbursement ($300), Flexible Spending Accounts, Public Service Student Loan Forgiveness, and Parental leave