Retirement Benefits Processor — Detail-Driven

Maine Public Employees Retirement System (MainePERS); Augusta (ME); On-site; USD 38,000 - 47,000; Full time

Benefits offered by this job

13 paid holidays

Vacation leave 2+ weeks

Health insurance

Dental insurance

Vision insurance

Retirement plans

Job summary

MainePERS is seeking a Retirement Services Clerk to support accurate processing of retirement-related requests and documentation. The role emphasizes protecting member information and following procedures to ensure timely completion.

The position requires attention to detail, organization, and accountability, with duties spanning correspondence, meetings, data integrity, and training material development for retirement services staff.

Qualifications

• Strong attention to detail and commitment to accuracy.
• Ability to recognize discrepancies and follow established procedures for resolution.
• Strong organizational and follow-through skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Professional written and verbal communication skills.
• Ability to build trust through confidentiality, consistency, and accountability.
• Comfort working with computer systems and detailed administrative processes.

Responsibilities

• Process retirement applications, rollover paperwork, tax withholding, EFTs, and other forms for completeness and accuracy.
• Review documentation for errors, discrepancies, inconsistencies, and potential fraud indicators and escalate concerns when needed.
• Provide information and forms to members and the public by phone, email, mail, and route questions to staff.

Skills

Attention to detail

Discrepancy recognition

Organizational skills

Independent work

Communication

Confidentiality

Accountability

Education

High school diploma or equivalent

Tools

Windows-based applications

Job description

MainePERS is seeking a Retirement Services Clerk to support accurate processing of retirement-related requests and documentation. The role emphasizes protecting member information and following procedures to ensure timely completion.

The position requires attention to detail, organization, and accountability, with duties spanning correspondence, meetings, data integrity, and training material development for retirement services staff.