Remote Customer Care & Sales Advisor - Entry Level

Cable ONE; Jackson (MS); Remote; USD 32,000 - 36,000; Full time

Job summary

Cable One is seeking an entry-level Retention Sales and Customer Care specialist in the United States. You will learn and apply retention strategies, handle inbound inquiries by phone or ticketing systems, and provide personalized service to customers across a designated region.

The role focuses on listening to customer needs, explaining product benefits, upselling services, and inputting orders accurately while meeting weekly and monthly sales targets. Training provided; HS diploma required.

Qualifications

• High School Diploma or GED required.
• Ability to ask fact-finding questions to identify solutions.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed in high-pressure situations.
• May be required to sit for extended periods and lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle requests to disconnect or remove services and provide billing information.
• Schedule service appointments when remote resolution isn’t possible.
• Arrange product returns or exchanges and manage hosted platform requests.
• Build rapport and identify customer issues, offering solutions and upsell opportunities.
• Accurately input orders and meet weekly/monthly sales activity goals.
• Follow company-approved scripts for consistent communication.
• Assist with special projects as assigned.

Skills

Strong communication

Active listening

Empathy

Problem solving

Patience

Fact-finding questions

Basic computer skills

Education

High School Diploma or GED

Tools

Ticketing systems

Phone systems

Job description

Cable One is seeking an entry-level Retention Sales and Customer Care specialist in the United States. You will learn and apply retention strategies, handle inbound inquiries by phone or ticketing systems, and provide personalized service to customers across a designated region.

The role focuses on listening to customer needs, explaining product benefits, upselling services, and inputting orders accurately while meeting weekly and monthly sales targets. Training provided; HS diploma required.