Retention & Customer Care Sales Advisor (In-Office)

Cable ONE; Prescott (AZ); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health from Day One: Medical, dental,

Life insurance for you and loved ones

Generous paid time off

401(k) with company match

Identity theft protection

Job summary

Sparklight, a Cable One brand, invites you to join as Customer Care and Sales Advisor in an in-office role focused on retaining customers and guiding product choices. You'll handle billing questions, schedule service, and upsell services while building trust through empathetic communication.

You will respond to inquiries via phone or ticketing systems, learn retention sales concepts, and progressively handle more complex issues, protecting relationships and demonstrating the value of staying

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear; may lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Handle a variety of customer-facing duties, including disconnect requests, billing info, and scheduling service.
• Use telephone-based selling skills to build rapport, identify issues, and upsell services.
• Meet or exceed weekly and monthly sales activity goals.
• Follow company-approved scripts to ensure consistent communication.

Skills

Active listening

Strong communication

Empathy

Fact-finding questions

Upsell and negotiation

Education

High School Diploma or GED

Job description

Sparklight, a Cable One brand, invites you to join as Customer Care and Sales Advisor in an in-office role focused on retaining customers and guiding product choices. You'll handle billing questions, schedule service, and upsell services while building trust through empathetic communication.

You will respond to inquiries via phone or ticketing systems, learn retention sales concepts, and progressively handle more complex issues, protecting relationships and demonstrating the value of staying