Entry-Level Customer Care & Sales Advisor

CableOne Limited; Washington (IN); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Life insurance

Generous paid time off

401(k) with company match

Identity theft protection

Tuition reimbursement

Community programs across the U.S.

Job summary

Cable One, Sparklight, in-office role, seeks a Customer Care and Sales Advisor I to be the supportive voice for our customers. You will handle billing questions, schedule service, and guide product changes, building trust through empathetic, clear communication.

As you grow, you will resolve more complex issues, retain customers considering disconnects, and match needs with the right offerings. This entry-level position blends service and sales skills, with hourly pay of $13.50–$15.00 and

Qualifications

• High School Diploma or GED.
• Ability to ask fact-finding questions to identify solutions aligned with customer needs.
• Demonstrated patience and professionalism in all customer interactions.
• Working knowledge of Cable One products and services.
• Strong communication and active listening skills.
• Ability to remain composed and empathetic in high-pressure situations.
• Ability to sit for extended periods, use hands, talk, and hear.
• May be required to lift up to 10 pounds.

Responsibilities

• Learn and apply Retention Sales and Customer Care concepts, procedures, and methodologies.
• Perform entry-level sales and support tasks within a designated region or business area.
• Respond to inbound customer inquiries via phone or ticketing systems, providing personalized and thoughtful communication.
• Actively listen and ask questions to understand customer needs, showing empathy and respect.
• Handle requests to disconnect or remove services and provide billing/pricing information.
• Resolve standard issues remotely or educate customers on resolution steps.
• Schedule service appointments when remote resolution isn't possible.
• Arrange product returns or exchanges and manage requests in hosted platforms.
• Build rapport, identify customer issues, and upsell additional services.
• Meet or exceed weekly and monthly sales activity goals.

Skills

Active listening

Empathy

Communication skills

Customer service

Sales ability

Problem solving

Education

High School Diploma or GED

Tools

Ticketing systems

Billing information systems

Hosted platforms

Job description

Cable One, Sparklight, in-office role, seeks a Customer Care and Sales Advisor I to be the supportive voice for our customers. You will handle billing questions, schedule service, and guide product changes, building trust through empathetic, clear communication.

As you grow, you will resolve more complex issues, retain customers considering disconnects, and match needs with the right offerings. This entry-level position blends service and sales skills, with hourly pay of $13.50–$15.00 and