Retention & Revenue Growth Manager

Expeditors International; Metairie, Northern (LA, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation

Holiday

Sick Time

Health Plan

Life Insurance

Employee Stock Purchase Plan

Training and Development

Employee Referral Bonus

Job summary

Expeditors International in Metairie, LA is seeking a District Retention Program Leader to strengthen customer relationships, drive revenue growth, and ensure consistent service across districts. You will analyze revenue trends, lead monthly retention meetings, and coach a team to deliver superior client outcomes.

The ideal candidate has at least four years in Expeditors or the logistics industry, strong skills in Excel, Visio, and process tools, and a proven ability to write client business

Qualifications

• Minimum four years Expeditors / industry experience.
• Ability to create/write and articulate client business plans.
• Management skills to organize and coach a team.
• Demonstrated customer service skills and proven interpersonal skills.
• Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint.
• Inquisitive and exploratory mind-set.

Responsibilities

• Build a District Retention Program that includes coverage for all existing customers in our District
• Facilitate monthly branch retention meetings
• Build and protect consistency in our branch and service offerings
• Measure and analyze customer revenue trends and proactively communicate these
• Ensure minimum call counts and reviews are completed per district goals
• Ensure incremental improvements are made on building stronger customer relationships
• Grow revenue across multiple product and geographies

Skills

Team leadership

Client business plans

Customer service

Interpersonal skills

Inquisitive mindset

Tools

MS Excel

Visio

Blueprint

Job description

Expeditors International in Metairie, LA is seeking a District Retention Program Leader to strengthen customer relationships, drive revenue growth, and ensure consistent service across districts. You will analyze revenue trends, lead monthly retention meetings, and coach a team to deliver superior client outcomes.

The ideal candidate has at least four years in Expeditors or the logistics industry, strong skills in Excel, Visio, and process tools, and a proven ability to write client business