Customer Retention & Development Manager (CRDM)

Expeditors

Metairie (LA)

On-site

USD 60,000 - 80,000

Full time

14 days+

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Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Employee Referral Program Bonus

Job summary

Expeditors in Metairie, Louisiana is seeking a qualified professional to develop and implement a District Retention Program. This role involves facilitating branch meetings, analyzing customer revenue trends, and ensuring consistency in service offerings. Candidates should have at least four years of industry experience, strong management and customer service skills, and proficiency in tools like MS Excel. The position offers excellent benefits including paid vacation, health plans, and growth opportunities within the company.

Qualifications

Minimum four years of industry experience.
Ability to create and articulate client business plans.
Knowledge of required Expeditors operating systems.

Responsibilities

Build a District Retention Program for existing customers.
Assist Product managers in developing product retention programs.
Facilitate monthly branch retention meetings.
Measure and analyze customer revenue trends.

Skills

Customer service skills

Management skills

Analytical skills

Interpersonal skills

Education

Bachelor degree or equivalent business qualifications

Tools

MS Excel

Visio

Blueprint

Job description

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Major Duties and Responsibilities

Build a District Retention Program that includes coverage for all existing customers in our District
Assist Product managers in developing product level retention programs
Facilitate monthly branch retention meetings
Build and protect consistency in our branch and service offerings
Measure and analyze customer revenue trends and proactively communicate these
Ensure minimum call counts and reviews are completed per district goals
Ensure incremental improvements are made on building stronger customer relationships
Grow revenue across multiple product and geographies

Qualifications

Bachelor degree or equivalent business qualifications
Minimum four years Expeditors / industry experience
Ability to create/write and articulate client business plans
Management skills to organize and coach a team
Demonstrated customer service skills and proven interpersonal skills
Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
Inquisitive and exploratory mind-set
Fluent in English

Additional Information

Expeditors offers excellent benefits: