Account Manager

Expeditors; Peabody (MA); On-site; USD 53,000 - 57,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan: Medical

Life Insurance

Employee Stock Purchase Plan

Training and Personnel Development Program

Job summary

Expeditors in Peabody, Massachusetts is looking for a Customer Retention and Development Manager. This role involves developing and managing relationships with global customers to enhance business retention and growth. Ideal candidates will have a solid understanding of logistics, proven analytical skills, and the capability to meet KPIs. Expeditors values long-term employee development and offers a competitive salary, benefits, and opportunities for career growth.

Successful candidates will be individuals with at least 3 years of relevant experience and familiar with Expeditors' products and operating systems.

Qualifications

• Minimum 3 years Expeditors or industry experience.
• Knowledge of Expeditors products and services.
• Knowledge of required Expeditors operating systems.

Responsibilities

• Develop and manage customer relationships globally.
• Ensure operational requirements are proactively identified and serviced.
• Increase revenues and profitability through value-added services.

Skills

Strong analytical skills

Proficient in MS Office

CRM software

Proven problem solving

Interpersonal skills

Charismatic with an ability to connect

Education

University or equivalent business qualifications

Job description

• Compensation: USD 53,000 - USD 57,000 - yearly

Company Description

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Develop, maintain, and manage Expeditors world-wide activity with one of our industry-leading, top global customers to achieve optimum business retention and development. Ensure that customer’s cross-functional and geographical operational requirements are proactively identified and serviced. Act as the chief revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, your industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customer that drive further collaboration between Expeditors and the customer with a focus on value creation and cost reduction as measured through business intelligence. Drive alignment and co-collaboration efforts in multiple geo’s to identify customer’s top supply chain priorities and challenges. Work with Expeditors senior executives and product & geo management to create value‑add solutions that are timely and relevant to the customer’s ecosystem. Increases Expeditors’ revenues and profitability through providing enhanced valued‑added service.

SCOPE OF POSITION

To create a unique Expeditors customer experience through total ownership of and accountability to:

• Understand global customers’ profile, needs and expectations.
• Retain existing business and continuous pursuit of global business development.
• Create a strategic and mutually beneficial relationship for Expeditors with the customer worldwide

REPORTING STRUCTURE

Customer Retention and Development Manager

Qualifications

• University or equivalent business qualifications
• Minimum 3 years Expeditors or industry experience
• Knowledge of Expeditors products and services
• Knowledge of required Expeditors operating systems
• Proficient in MS Office and CRM software
• Strong analytical skills
• Ability to perform and meet KPI requirements
• Proven problem solving and interpersonal skills
• Charismatic with an ability to connect

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life InsuranceEmployee Stock Purchase Plan
• Training and Personnel Development Program