Customer Retention & Development Manager (CRDM)

Expeditors; Broken Arrow (OK); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Paid Vacation

Health Plan

Life Insurance

Stock Purchase Plan

Training and Development

Growth opportunities

Referral Bonus

Job summary

Expeditors is seeking a retention program leader to cover all existing customers in the district and partner with product managers to develop product-level retention initiatives.

You will facilitate monthly branch retention meetings, maintain consistency across offerings, and analyze revenue trends to drive proactive communication and improvements.

Qualifications

• Bachelor degree or equivalent business qualifications.
• Minimum four years Expeditors/industry experience.
• Ability to create/write and articulate client business plans.
• Management skills to organize and coach a team.
• Demonstrated customer service skills and interpersonal skills.
• Knowledge of Expeditors operating systems as well as MS Excel, Visio, Blueprint.
• Inquisitive and exploratory mind-set.
• Fluent in English.

Responsibilities

• Build a District Retention Program covering all existing customers in the district.
• Assist Product managers in developing product level retention programs.
• Facilitate monthly branch retention meetings.
• Build and protect consistency in branch and service offerings.
• Measure and analyze customer revenue trends and proactively communicate these.

Skills

English fluency

Client relationship management

Presentation skills

Team coaching

Analytical mindset

Industry experience

Education

Bachelor degree or equivalent

Tools

MS Excel

MS Visio

Blueprint

Job description

Job Description

Major Duties and Responsibilities

• Build a District Retention Program that includes coverage for all existing customers in our District
• Assist Product managers in developing product level retention programs
• Facilitate monthly branch retention meetings
• Build and protect consistency in our branch and service offerings
• Measure and analyze customer revenue trends and proactively communicate these
• Ensure minimum call counts and reviews are completed per district goals
• Ensure incremental improvements are made on building stronger customer relationships
• Grow revenue across multiple product and geographies

Qualifications

• Bachelor degree or equivalent business qualifications
• Minimum four years Expeditors / industry experience
• Ability to create/write and articulate client business plans
• Management skills to organize and coach a team
• Demonstrated customer service skills and proven interpersonal skills
• Knowledge of required Expeditors operating systems as well as MS Excel, Visio, Blueprint
• Inquisitive and exploratory mind-set
• Fluent in English

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus