Retention & Renewal Lead, EMEA (SaaS)

TeamViewer Germany GmbH; Delaware; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

Onsite onboarding

Bonus program

Public transport offices

Gym terms

Discounts platform

Team events

Open door policy

Hybrid work

Work from abroad

Diversity initiatives

Job summary

TeamViewer Germany GmbH is seeking a Team Lead - Customer Renewal for the EMEA region to drive renewal strategy and coach renewal specialists across multiple markets. You will optimize processes, forecast renewal pipelines, and align goals with Sales, CS, and Finance to maximize retention and minimize churn.

The role requires 5+ years in customer success/renewals with leadership experience, fluent English, and a hybrid work model with onsite onboarding at the HQ. Additional languages are a plus.

Qualifications

• Bachelor’s or Master’s degree in Business, Sales, or related field.
• 5+ years in customer success, renewals, or account management; 3+ years in leadership.
• Strong understanding of SaaS business models and lifecycle management.
• Proven track record of improving renewal performance and reducing churn.
• Excellent leadership, communication, and stakeholder management skills.
• Experience with CRM and renewal tools (Salesforce, Gainsight, or similar).
• Analytical mindset with ability to interpret data and drive decisions.
• Fluent in English; additional EMEA languages are a plus.

Responsibilities

• Lead and coach a team of renewal specialists across the EMEA region
• Develop and implement strategies to improve renewal rates and customer retention
• Monitor team performance and KPIs, providing regular feedback and support
• Collaborate with Sales, Customer Success, and Finance to align renewal processes and goals
• Identify at-risk accounts and support proactive engagement strategies
• Ensure accurate forecasting and reporting of renewal pipeline and outcomes
• Drive process improvements and automation to increase efficiency and scalability
• Represent the voice of the customer in internal discussions and initiatives

Skills

Leadership

Communication

Stakeholder management

Analytical mindset

SaaS knowledge

Renewals knowledge

English fluency

Education

Bachelor’s or Master’s degree in Business, Sales, or related field

Tools

Salesforce

Gainsight

Job description

TeamViewer Germany GmbH is seeking a Team Lead - Customer Renewal for the EMEA region to drive renewal strategy and coach renewal specialists across multiple markets. You will optimize processes, forecast renewal pipelines, and align goals with Sales, CS, and Finance to maximize retention and minimize churn.

The role requires 5+ years in customer success/renewals with leadership experience, fluent English, and a hybrid work model with onsite onboarding at the HQ. Additional languages are a plus.