Customer Success Lead — Adoption & Growth (Hybrid)

TeamViewer; Austin, Tampa (TX, FL); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Stock-based options

Flexible PTO and paid holidays

401(k) with employer matching

Comprehensive Health insurance

Parental Leave

Life Insurance & Disability

Team events

Job summary

TeamViewer in the United States is seeking a Customer Success Manager to act as a trusted advisor for a portfolio of customers. You will drive adoption, secure retention, and advocate for customer needs by partnering with Sales, Support and Product teams.

You’ll onboard, train, and enable customers, monitor health and usage, deliver business reviews, and identify upsell opportunities while maintaining a strong emphasis on ROI and customer satisfaction.

Qualifications

• 3+ years in Customer Success, Account Management or similar in SaaS.
• Strong communication and relationship-building skills.
• Ability to explain technical concepts in simple terms.
• Proven track record of driving adoption, retention and satisfaction.
• Highly organized with strong problem-solving skills.
• Willingness to travel up to 20%.
• Experience with CRM tools such as Salesforce or Planhat.

Responsibilities

• Serve as the primary point of contact for assigned customers throughout their lifecycle.
• Build and nurture long-term customer relationships to ensure satisfaction, trust, and loyalty.
• Drive product adoption by helping customers understand and maximize the value of TeamViewer’s solutions.
• Monitor customer health, usage, and engagement to proactively address risks and identify opportunities.
• Lead customer onboarding, training, and enablement to ensure smooth implementation.
• Collaborate with Sales, Support, and Product teams to advocate for customer needs.
• Identify upsell and cross-sell opportunities with Account Managers.
• Deliver regular business reviews and insights to demonstrate ROI.
• Track, analyze, and report on key customer success metrics.

Skills

Relationship management

Communication

Presentation skills

Problem-solving

Cross-functional collaboration

Tools

Salesforce

Planhat

Job description

TeamViewer in the United States is seeking a Customer Success Manager to act as a trusted advisor for a portfolio of customers. You will drive adoption, secure retention, and advocate for customer needs by partnering with Sales, Support and Product teams.

You’ll onboard, train, and enable customers, monitor health and usage, deliver business reviews, and identify upsell opportunities while maintaining a strong emphasis on ROI and customer satisfaction.