Enterprise Growth & Retention Manager (Remote)

TeamViewer; Denver City (TX); Remote; USD 80,000 - 100,000; Full time

Benefits offered by this job

Remote work in USA

Stock-based options

Flexible PTO

401(k) with employer matching

Health insurance

Parental leave (12 weeks)

Life insurance

Disability insurance

Team events

Job summary

TeamViewer seeks an Enterprise Account Manager to own a defined book of 40+ enterprise customers with $10K+ ARR. You will drive renewal, retention, and expansion, acting as the sole owner of relationship and forecast all activity weekly.

The role emphasizes deepening existing relationships, building account plans, negotiating multi-year terms, and collaborating with Solution Engineers, Customer Success, and partners to maximize value and prevent churn.

Qualifications

• 3+ years in enterprise account management, renewals, or customer-facing SaaS sales.
• Proven track record retaining and expanding a book of business against targets.
• Strong negotiation and multi-year structuring abilities.
• Consultative, outcomes-driven approach engaging IT and business stakeholders.
• Weekly forecasting and CRM hygiene (Salesforce).

Responsibilities

• Own a book of up to 40 enterprise accounts with renewal, retention, and expansion ownership.
• Develop account plans, stakeholder maps, renewal timelines, and risk assessments.
• Proactively renewals with a clear value narrative; negotiate multi-year terms.
• Identify and close expansion opportunities through a consultative approach.
• Forecast weekly by stage and category in Salesforce.
• Collaborate with Enterprise Solution Engineers, Customer Success, and partners.

Skills

Account management

Renewals

Forecasting

Negotiation

CRM (Salesforce)

Stakeholder management

Executive communication

Spanish language (bonus)

Travel up to 40%

Tools

Salesforce

Job description

TeamViewer seeks an Enterprise Account Manager to own a defined book of 40+ enterprise customers with $10K+ ARR. You will drive renewal, retention, and expansion, acting as the sole owner of relationship and forecast all activity weekly.

The role emphasizes deepening existing relationships, building account plans, negotiating multi-year terms, and collaborating with Solution Engineers, Customer Success, and partners to maximize value and prevent churn.