Remote Renewal Specialist — German & English

DocuSign; United States; Remote; USD 70,000 - 100,000; Full time

Job summary

DocuSign is seeking a Renewal Coordinator who speaks German and English to own a portfolio of renewals in a fast-paced SaaS environment. The role emphasizes negotiation, collaboration with multiple teams, and data-driven renewal strategies from a largely remote setting.

You will manage renewal cycles, identify growth opportunities, and work with cross-functional partners to optimize terms and reduce attrition. This position supports regional customers across a remote-first footprint.

Qualifications

• Fluent in written and spoken English and German.
• Bachelor's degree preferred.
• 2+ years of renewal/account management or customer success experience in SaaS preferred.

Responsibilities

• Implement win/win negotiation strategies for renewals to enhance contract value.
• Identify incremental opportunities at renewal to drive account growth.
• Maintain rolling territory forecast and flag renewal risks for resolution.
• Collaborate with Account Executives, Customer Success, Pricing, Legal, and Revenue Ops on renewal strategies.
• Analyze data to resolve renewal problems and improve outcomes.
• Adhere to internal processes for Opportunity Management, CRM hygiene, quotes and forecasting.
• Aim to achieve revenue, bookings and billings targets.
• Prioritize portfolio to render favorable renewal outcomes.
• Assess customer health using renewal data to inform actions.

Skills

German language

English language

Negotiation

Strategic thinking

Account management

Renewal management

Project management

Sales quotas

Education

Bachelor's degree

Tools

CRM (Salesforce)

Job description

DocuSign is seeking a Renewal Coordinator who speaks German and English to own a portfolio of renewals in a fast-paced SaaS environment. The role emphasizes negotiation, collaboration with multiple teams, and data-driven renewal strategies from a largely remote setting.

You will manage renewal cycles, identify growth opportunities, and work with cross-functional partners to optimize terms and reduce attrition. This position supports regional customers across a remote-first footprint.