Customer Service Representative

First PREMIER Bank PREMIER Bankcard; Sioux Falls (SD); On-site; USD 23,763 - 26,381; Full time

Benefits offered by this job

Full medical benefits

Free dental and vision coverage

Generous time off plans

401(k) matching

Employee Wellness Program

Paid community volunteer hours

Job summary

First PREMIER Bank and PREMIER Bankcard is seeking a call center associate in Sioux Falls, SD. The role involves answering customer calls regarding products and ensuring satisfaction through effective communication.

Offering both full-time and part-time shifts, the position starts at $17.25 to $19.15/hour, with opportunities for additional incentives. Team members benefit from a comprehensive training program and a competitive benefits package, including medical, dental, and vision coverage.

Qualifications

• Understanding of products and services policies and procedures.
• Ability to maintain a professional phone presence.
• Skills to assist customers with less than perfect credit.

Responsibilities

• Answer inbound calls related to products and services.
• Achieve high satisfaction on customer surveys.
• Participate in team meetings.

Job description

Job Description

First PREMIER Bank and PREMIER Bankcard is hiring a call center associate in Sioux Falls, SD. The role involves answering inbound calls related to products and services, understanding policies and procedures, maintaining a professional phone presence while assisting customers with less than perfect credit, achieving high satisfaction on customer surveys, and participating in team meetings.

Location

Sioux Falls, SD

Shift Options

• Full Time Monday-Friday 12:30pm-9:00pm, Every other Saturday 8:00am-4:30pm
• Full Time Monday-Friday 12:00pm-9:00pm, Every other Saturday 8:00am-4:30pm
• Part Time Monday-Friday 2pm-9pm, other Saturday 8:00am-4:30pm
• No Sundays

Work Site

This job is offered on-site in Sioux Falls. Employees must live within 50 miles of a PREMIER location or plan on relocating.

Job Status

Full-Time and Part-Time

Pay

Base wage starting at $17.25‑19.15/hr with opportunities to increase take‑home pay.

• Top 75% of associates are eligible for incentives
• Earn up to an additional $3.50/hr. when working non‑traditional hours
• Bilingual skills are compensated in the form of a 10% differential
• Career path from Associate I to Associate IV – each step earning an increase in pay
• Flex scheduling opportunity for top performers

Training

• Extensive paid training program, up to 3 weeks in length
• Ongoing training opportunities for future success

Competitive Benefits Package

• Full medical benefits for 20+ hours/week
• Free dental and vision coverage
• Generous time off plans including PTO, Sick Pay, and Bonus Days
• 401(k) dollar‑for‑dollar match up to 5% of total compensation
• Special discounts and offers for events at the Denny Sanford PREMIER Center
• Employee Wellness Program
• Paid community volunteer hours – PREMIER averages 30,000 hours per year
• Fun employee parties