Retention & Customer Care Specialist

Good Sam Enterprises, LLC; Englewood (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Tuition Reimbursement

On-the-job training

Medical, dental, and vision coverage

Job summary

Camping World Holdings, Inc. in Englewood, CO is seeking Customer Service Representatives to provide exceptional support via phone, email, and chat for orders and product information.

The role requires a high school diploma, with 2+ years in customer service and call center experience preferred, and a willingness to work a schedule from 7:00am to 6:00pm, including weekends and holidays. Full-time benefits include medical, dental, vision, and more.

Qualifications

• Must have high school diploma or equivalent.
• 2+ years in customer service; call center experience preferred.
• Strong verbal and written communication.
• Ability to work flexible hours including weekends and holidays.
• Interest in marine, watersports, hunting, camping and fishing product lines.

Responsibilities

• Answer interactions via phone, email and live chat.
• Assist customers with order entry and order status.
• Recognize trends and alert supervisors.
• Suggest ideas for process improvements.
• Build rapport with customers in a courteous, professional manner.

Skills

Customer service

Call center experience

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office

Job description

Camping World Holdings, Inc. in Englewood, CO is seeking Customer Service Representatives to provide exceptional support via phone, email, and chat for orders and product information.

The role requires a high school diploma, with 2+ years in customer service and call center experience preferred, and a willingness to work a schedule from 7:00am to 6:00pm, including weekends and holidays. Full-time benefits include medical, dental, vision, and more.