Front Desk & Guest Experience Specialist

FreedomRoads, LLC; Biloxi (MS); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training opportunities

Comprehensive benefits (medical, etc.)

Job summary

Camping World Holdings, Inc. is seeking a friendly Receptionist to be the first point of contact for customers, greet visitors, and set a positive tone at the front desk. You will handle incoming calls, direct inquiries, and support VIP appointments.

The role requires high school education, strong customer-service skills, proficiency in MS Office, and the ability to multitask in a fast-paced environment. Join a team focused on delivering a superior customer experience and contributing to store

Qualifications

• High School education or equivalent.
• Previous experience in a high-standard customer service environment preferred.
• Excellent interpersonal, presentation and relationship-building skills.
• Strong ability to take initiative, coupled with leadership skills and the ability to take charge of a situation.
• Strong sense of personal responsibility and reliability, with the desire to work as an integral member of a team.

Responsibilities

• First point of contact for customers.
• Greet and welcome customers.
• Set tone for a positive customer experience.
• Check in VIP appointments and direct customers to the appropriate team member(s).
• Coordinate front desk activities including answering and directing incoming phone calls.
• Track incoming sales calls in our CRM.
• Maintain a strong work ethic with total commitment to success every day.
• Assist customers with any questions directed to the reception desk.
• Other duties, functions and responsibilities may be assigned to the position as appropriate and necessary

Skills

Customer service

Interpersonal skills

Leadership

Multitasking

Education

High School diploma or equivalent

Tools

MS Office

Job description

Camping World Holdings, Inc. is seeking a friendly Receptionist to be the first point of contact for customers, greet visitors, and set a positive tone at the front desk. You will handle incoming calls, direct inquiries, and support VIP appointments.

The role requires high school education, strong customer-service skills, proficiency in MS Office, and the ability to multitask in a fast-paced environment. Join a team focused on delivering a superior customer experience and contributing to store