Retention and Customer Service Agent

campingworld; Colorado Springs (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Discounts

Tuition Reimbursement

On the job training opportunities

Medical, dental, vision

Job summary

Camping World Englewood, CO is seeking a Customer Service Representative to provide exceptional support via phone, email, and chat. You will handle orders, respond to inquiries, and help customers with product information while maintaining a courteous and professional demeanor.

The role requires 2+ years in customer service, strong communication skills, and the ability to work 7:00am–6:00pm including weekends. Benefits include PTO, 401(k), and more.

Qualifications

• High school diploma or equivalent; college degree or some college preferred.
• 2+ years of customer service and/or 1-2 years related experience; call center experience preferred.
• Strong oral and written communication skills with the ability to communicate at all levels.
• Strong decision-making abilities.
• Basic computer knowledge and ability to learn in-house computer programs.
• Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines.
• Ability to work a schedule between the hours of 7:00am - 6:00pm, including weekends and holidays.

Responsibilities

• Answer interactions (phone calls, emails and live chats) and responds to customer requests
• Assist customers with order entry and order status calls
• Recognize and alert supervisors of trends in customer calls
• Recommend new ideas for process improvements
• Build rapport with customers by using a courteous, friendly and professional manner
• Various special projects, as assigned
• Completes other duties as assigned

Skills

Customer service

Communication skills

Call center experience

Problem solving

Education

High school diploma or equivalent

College degree or some college preferred

Tools

In-house computer programs

Call center software

Job description

Our Englewood, CO Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.

What You\'ll Do:

• Answer interactions (phone calls, emails and live chats) and responds to customer requests
• Assist customers with order entry and order status calls
• Recognize and alert supervisors of trends in customer calls
• Recommend new ideas for process improvements
• Build rapport with customers by using a courteous, friendly and professional manner
• Various special projects, as assigned
• Completes other duties as assigned

What You\'ll Need to Have for the Role:

• High school diploma or equivalent; college degree or some college preferred
• 2 + years of customer service and/or 1-2 years related experience. Call center experience preferred
• Strong oral and written communication skills with the ability to communicate at all levels of the organization
• Strong decision-making abilities
• Basic computer knowledge and ability to learn in-house computer programs essential
• Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines
• Ability to work a schedule between the hours of 7:00am - 6:00pm, including weekends and holidays

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range:

$14.00-$18.30 Hourly

• In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities.
• Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.