Retention and Customer Service Agent

Good Sam Enterprises, LLC; Englewood (CO); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid Time Off

401(k)

Employee Assistance Program

Good Sam Roadside Assistance

Tuition Reimbursement

On-the-job training

Medical, dental, and vision coverage

Job summary

Camping World Holdings, Inc. in Englewood, CO is seeking Customer Service Representatives to provide exceptional support via phone, email, and chat for orders and product information.

The role requires a high school diploma, with 2+ years in customer service and call center experience preferred, and a willingness to work a schedule from 7:00am to 6:00pm, including weekends and holidays. Full-time benefits include medical, dental, vision, and more.

Qualifications

• Must have high school diploma or equivalent.
• 2+ years in customer service; call center experience preferred.
• Strong verbal and written communication.
• Ability to work flexible hours including weekends and holidays.
• Interest in marine, watersports, hunting, camping and fishing product lines.

Responsibilities

• Answer interactions via phone, email and live chat.
• Assist customers with order entry and order status.
• Recognize trends and alert supervisors.
• Suggest ideas for process improvements.
• Build rapport with customers in a courteous, professional manner.

Skills

Customer service

Call center experience

Communication skills

Problem solving

Multitasking

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office

Job description

Our Englewood, CO Contact Center has a fantastic opportunity to become a true partner in helping us grow our company. We are looking for driven and high-energy Customer Service Representatives who are responsible for offering exceptional customer support to our valued customers who may have questions or concerns about an order they placed with us and/or provide assistance to customers who are looking for product information through phone, email or chat.

What You'll Do

Answer interactions (phone calls, emails and live chats) and responds to customer requests Assist customers with order entry and order status calls Recognize and alert supervisors of trends in customer calls Recommend new ideas for process improvements Build rapport with customers by using a courteous, friendly and professional manner Various special projects, as assigned Completes other duties as assigned

What You'll Need to Have for the Role

• High school diploma or equivalent
• college degree or some college preferred 2 + years of customer service and/or 1-2 years related experience.
• Call center experience preferred
• Strong oral and written communication skills with the ability to communicate at all levels of the organization
• Strong decision-making abilities
• Basic computer knowledge and ability to learn in-house computer programs essential
• Ability and desire to learn about marine, watersports, hunting, camping and fishing product lines
• Ability to work a schedule between the hours of 7:00am - 6:00pm, including weekends and holidays

General Compensation Disclosure

The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.

Pay Range: $14.00-$18.30 Hourly

In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage!

For more information please visit: www.mycampingworldbenefits.com

We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Join our talent community!

Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America's largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966. We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers and customer support centers along with the industry's most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destinations for everything RV.