Retention & Channel Growth Lead - Remote

Humana Inc; Columbus (OH); À distance; USD 115 000 - 158 000; Plein temps

Résumé du poste

Humana Inc. in Columbus, OH seeks a Channel Development Lead to shape sales strategy across mail order pharmacy and related lines.

You will drive member retention, optimize lifecycle from first fill to auto-refill, and collaborate with Operations, Marketing, Analytics, and Product to boost engagement and market share. This senior role requires 5+ years in customer engagement or growth roles, strong analytics, cross-functional leadership, and experience with CRM and reporting tools.

Qualifications

• 5+ years in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.
• Proven experience developing and executing strategies that improve customer retention, utilization, adherence, or recurring revenue performance.
• Demonstrated success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience teams.
• Strong analytical skills with the ability to translate data and insights into actionable growth and retention strategies.
• Experience managing performance against key metrics such as retention, refill rates, conversion, engagement, utilization, CLV, and KPIs.
• Experience building business cases, prioritizing growth opportunities, and driving measurable business outcomes.
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Excellent communication, presentation, and stakeholder management skills, including experience influencing senior leaders.
• Proficiency with CRM, campaign management, reporting, and analytics platforms.
• Comprehensive knowledge of Microsoft Word, Excel and Access
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Responsabilités

• Provide data driven expertise and management reporting to improve sales performance and increase market share.
• Develop go to market strategies and identify new business opportunities to increase overall sales portfolio.
• Identify key areas of improvement through trend and utilization analysis.
• Collaborate closely with business leaders, marketing and finance to ensure effective, strategic, and competitive sales plans.
• Advise executives to develop functional strategies (often segment specific) on matters of significance.
• Exercise independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision.

Connaissances

Customer engagement

Retention

Lifecycle marketing

Pharmacy

Healthcare

Contact center

Growth-focused roles

Cross-functional leadership

Data analysis

Communication

Formation

Bachelor's degree in Business, Marketing, Healthcare Administration, Pharmacy, Communications

Outils

CRM

Campaign management

Reporting tools

Analytics platforms

Microsoft Word

Excel

Access

Description du poste

Humana Inc. in Columbus, OH seeks a Channel Development Lead to shape sales strategy across mail order pharmacy and related lines.

You will drive member retention, optimize lifecycle from first fill to auto-refill, and collaborate with Operations, Marketing, Analytics, and Product to boost engagement and market share. This senior role requires 5+ years in customer engagement or growth roles, strong analytics, cross-functional leadership, and experience with CRM and reporting tools.