Retention Growth Lead, Channel & Lifecycle

Humana Inc; Juneau (AK); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana, Inc. is seeking a Channel Development Lead to shape the sales product strategy across mail order pharmacy markets, focusing on retention, refill adoption, and long-term member engagement.

You will partner with Operations, Marketing, Analytics, Product, and Customer Experience teams to optimize member touchpoints, analyze performance, and drive sustainable prescription growth while delivering a member-first experience.

Qualifications

• 5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.
• Proven experience developing and executing strategies that improve customer retention, utilization, adherence, or recurring revenue performance.
• Demonstrated success leading cross-functional initiatives across Operations, Marketing, Analytics, Product, and Customer Experience teams.
• Strong analytical skills with the ability to translate data and insights into actionable growth and retention strategies.
• Experience managing performance against key metrics such as retention, refill rates, conversion, engagement, utilization, customer lifetime value, and operational KPIs.
• Experience building business cases, prioritizing growth opportunities, and driving measurable business outcomes.
• Strong project management and organizational skills with the ability to manage multiple initiatives simultaneously.
• Excellent communication, presentation, and stakeholder management skills, including experience influencing senior leaders.
• Proficiency with CRM, campaign management, reporting, and analytics platforms.
• Comprehensive knowledge of Microsoft Word, Excel and Access
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Responsibilities

• Lead channel development strategies to grow sales across single or multiple lines of business.
• Own end-to-end member lifecycle improvements from first fill to ongoing adherence and auto-refill adoption.
• Collaborate with Operations, Marketing, Analytics, Product, and Customer Experience to optimize touchpoints and reduce leakage.
• Provide data-driven insights and management reporting to improve sales performance and market share.
• Develop go-to-market strategies and identify opportunities to increase the sales portfolio.
• Advise executives on functional strategies and prioritize growth opportunities.
• Drive projects end-to-end with independent judgment on complex issues.

Skills

Customer engagement

Retention strategy

Cross-functional leadership

Data analysis

Growth planning

Project management

Stakeholder management

Communication

CRM proficiency

Microsoft Office

Consumer experience

Education

Bachelor's degree in Business, Marketing, Healthcare Administration, Pharmacy, Communications, or related field

Tools

CRM software

Campaign management

Analytics platforms

Microsoft Office (Word/Excel/Access)

Job description

Humana, Inc. is seeking a Channel Development Lead to shape the sales product strategy across mail order pharmacy markets, focusing on retention, refill adoption, and long-term member engagement.

You will partner with Operations, Marketing, Analytics, Product, and Customer Experience teams to optimize member touchpoints, analyze performance, and drive sustainable prescription growth while delivering a member-first experience.