Remote Channel Development & Retention Lead

Humana Inc; Salt Lake City (UT); Remote; USD 115,000 - 158,000; Full time

Job summary

Humana Inc. is seeking a Channel Development Lead to drive the sales product strategy for mail-order pharmacy and related channels.

You will own end-to-end member lifecycle management, focusing on increasing refill rates, auto-refill adoption, and long-term engagement while collaborating across Operations, Marketing, Analytics, Product, and Clinical teams. The role emphasizes data-driven retention initiatives, performance optimization, and strategic go-to-market planning to grow market share and

Qualifications

• 5+ years of experience in customer engagement, retention, lifecycle marketing, pharmacy, healthcare, contact center operations, or related growth-focused roles.

Responsibilities

• Define the sales product strategy for channel development across markets and segments.

Skills

Customer engagement

Retention strategies

Lifecycle marketing

Cross-functional collaboration

Data analysis

CRM proficiency

Stakeholder management

Project management

Education

Bachelor's degree in Business or related field

Tools

CRM platforms

Campaign management tools

Reporting and analytics tools

Microsoft Word

Microsoft Excel

Microsoft Access

Job description

Humana Inc. is seeking a Channel Development Lead to drive the sales product strategy for mail-order pharmacy and related channels.

You will own end-to-end member lifecycle management, focusing on increasing refill rates, auto-refill adoption, and long-term engagement while collaborating across Operations, Marketing, Analytics, Product, and Clinical teams. The role emphasizes data-driven retention initiatives, performance optimization, and strategic go-to-market planning to grow market share and