Retail Zone Team Leader: Merch & Customer Experience

Ollie's Bargain Outlet, Inc.; Greensburg (Westmoreland County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, dental, vision, and RX after

401K with company match

Career growth & talent development

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is looking for a Retail Zone Team Leader to guide the sales floor operations of a store's geography.

You will oversee merchandising, signage, displays, replenishment, scheduling, and customer service to deliver an exceptional associate and customer experience. The role requires 1–2 years of supervisory experience in a mid- to large-size retailer, a HS diploma, and flexibility to work evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Customer service

Merchandising

Team leadership

Education

High school diploma

Job description

Ollie’s Bargain Outlet, Inc. is looking for a Retail Zone Team Leader to guide the sales floor operations of a store's geography.

You will oversee merchandising, signage, displays, replenishment, scheduling, and customer service to deliver an exceptional associate and customer experience. The role requires 1–2 years of supervisory experience in a mid- to large-size retailer, a HS diploma, and flexibility to work evenings, weekends, and holidays.