Retail Zone Leader: Merch & Customer Experience

Ollie's Bargain Outlet, Inc.; Cary (NC); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

401K matching

Associate discount 20%

Voluntary benefits

Career growth

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone’s merchandising and customer experience.

You will lead a team focused on displays, replenishment, and store standards, ensuring a smooth operation and strong sales floor execution. The role requires supervising 1–2 years in a mid- to large-size retailer, a high school diploma, and schedule flexibility including evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• 1–2 years supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Positive attitude

Schedule flexibility

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone’s merchandising and customer experience.

You will lead a team focused on displays, replenishment, and store standards, ensuring a smooth operation and strong sales floor execution. The role requires supervising 1–2 years in a mid- to large-size retailer, a high school diploma, and schedule flexibility including evenings, weekends, and holidays.