Retail Zone Leader: Merch & Customer Experience

Ollie's Bargain Outlet, Inc.; Mishawaka (IN); On-site; USD 38,000 - 48,000; Full time

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone, oversee merchandising and customer service, and ensure an exceptional associate and customer experience.

You will manage signage, replenishment, pricing, and daily zone recovery while coordinating staffing and supervision of team members. The role requires a high school diploma or equivalent and 1–2 years of supervisory experience in a mid- to large-size retailer, with flexibility to work evenings, weekends,

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Guide and direct the zoned area of the store’s sales floor to ensure effective merchandising and customer experience.
• Oversee merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery for the zone.
• Ensure proper scheduling and staffing for unloading/processing of merchandise to the sales floor while maintaining productivity and service standards.
• Supervise associates within the zone and communicate directives to ensure follow-up.
• Perform Team Leader duties to open/close the store when needed and handle additional assigned responsibilities.

Skills

Supervisory experience

Customer service

Team leadership

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone, oversee merchandising and customer service, and ensure an exceptional associate and customer experience.

You will manage signage, replenishment, pricing, and daily zone recovery while coordinating staffing and supervision of team members. The role requires a high school diploma or equivalent and 1–2 years of supervisory experience in a mid- to large-size retailer, with flexibility to work evenings, weekends,