Retail Zone Team Leader: Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Gadsden (AL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and RX

401K, generous company match

Career growth & development

20% Associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone on the sales floor and ensure exceptional associate and customer experiences. You will oversee merchandising, staffing, and daily operations, leading a team to hit standards and drive results.

The role requires 1–2 years of supervisory experience in a mid- to large-size retailer, a high school diploma, and flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a zone on the sales floor and ensure exceptional associate and customer experiences. You will oversee merchandising, staffing, and daily operations, leading a team to hit standards and drive results.

The role requires 1–2 years of supervisory experience in a mid- to large-size retailer, a high school diploma, and flexibility for evenings, weekends, and holidays.