Retail Zone Team Lead - Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Katy (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

401K matching

Associate discount

Career growth

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone, oversee merchandising and customer service, and ensure a standout associate and customer experience.

You will manage signage, displays, replenishment, pricing, and daily recovery, while supporting scheduling and staffing for efficient operations. The role requires a high school diploma and 1–2 years of supervisory retail experience, with flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• Minimum 1–2 years of supervisory experience with a mid- to large-size retailer.
• Ability to work evenings, weekends, and holidays.
• Positive attitude and team player with customers and associates.

Responsibilities

• Guide and direct operations for a store zone, focusing on merchandising and customer experience.
• Oversee signage, displays, replenishment, pricing, and daily recovery.
• Ensure store standards, inventory processes, and company programs are met.
• Schedule and staff effectively to maintain floor readiness and productivity.
• Supervise associates and communicate directives to ensure follow-up.

Skills

Supervisory experience

Team leadership

Merchandising

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone, oversee merchandising and customer service, and ensure a standout associate and customer experience.

You will manage signage, displays, replenishment, pricing, and daily recovery, while supporting scheduling and staffing for efficient operations. The role requires a high school diploma and 1–2 years of supervisory retail experience, with flexibility for evenings, weekends, and holidays.