Retail Zone Lead - Merchandising & Customer Experience

Ollie's Bargain Outlet, Inc.; Roanoke (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX after 90d

401K with company match

Career growth & development

20% associate discount

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone's merchandising and customer service. You will lead a team to maintain displays, signage, pricing, and replenishment while ensuring exceptional shopper and associate experiences.

You will schedule staff, monitor standards, and coordinate with leadership to meet company programs. The role requires 1–2 years of supervisory experience and flexibility for evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone's merchandising and customer service. You will lead a team to maintain displays, signage, pricing, and replenishment while ensuring exceptional shopper and associate experiences.

You will schedule staff, monitor standards, and coordinate with leadership to meet company programs. The role requires 1–2 years of supervisory experience and flexibility for evenings, weekends, and holidays.