Retail Zone Team Lead — Merch, Service & Growth

Ollie's Bargain Outlet, Inc.; Wichita (KS); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

401K with company match

Associate discount 20%

Career growth & talent development

Voluntary benefits

Job summary

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone, oversee merchandising, and ensure a superior associate and customer experience. You will manage daily operations, staffing, and adherence to company standards.

The role requires leadership, strong communication, and the ability to work evenings, weekends, and holidays. A high school diploma and 1–2 years of supervisory experience are expected.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Communication

Education

High school diploma or equivalent

Job description

Ollie’s Bargain Outlet, Inc. is seeking a Retail Zone Team Leader to guide a store zone, oversee merchandising, and ensure a superior associate and customer experience. You will manage daily operations, staffing, and adherence to company standards.

The role requires leadership, strong communication, and the ability to work evenings, weekends, and holidays. A high school diploma and 1–2 years of supervisory experience are expected.