Retail Zone Team Lead — Merch & Service

Ollie; Elkton (MD); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, RX coverage (

401K with company match

20% Associate discount

Voluntary benefits

Job summary

Ollie’s is hiring a Retail Zone Team Leader to guide a store zone’s merchandising, staffing, and customer service efforts. You will lead a team focused on displays, pricing, and daily recovery to drive sales and customer satisfaction.

The role requires 1–2 years of supervisory experience in retail, flexibility for evenings/weekends, and a positive, team-first attitude. Benefits include health coverage after 90 days and a 401K match.

Qualifications

• High school diploma or equivalent required.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Ensure that store standards, operational compliance, seasonal planning, inventory processes, and company programs meet all operational expectations.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Supervisory experience

Team player

Scheduling

Customer service

Education

High school diploma

Job description

Ollie’s is hiring a Retail Zone Team Leader to guide a store zone’s merchandising, staffing, and customer service efforts. You will lead a team focused on displays, pricing, and daily recovery to drive sales and customer satisfaction.

The role requires 1–2 years of supervisory experience in retail, flexibility for evenings/weekends, and a positive, team-first attitude. Benefits include health coverage after 90 days and a 401K match.