Retail Zone Team Leader: Merchandising & Customer Experience

Ollie; Athens (OH); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision coverage after 3

401K with immediate vesting

Employee discount 20%

Voluntary benefits

Job summary

Ollie’s is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising, displays, and delivering an exceptional associate and customer experience. You will oversee merchandising and customer service, and ensure standards across scheduling, stocking, and operations.

Responsibilities include opening/closing, assigning tasks, and supervising associates to meet performance targets.

Qualifications

• High school diploma or equivalent.
• Minimum of 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Ensure proper scheduling and staffing for effective unload/processing of merchandise to the sales floor while driving associate productivity, daily task assignment, and customer service standards.
• Supervise associates within the assigned zone, communicate company directives to ensure follow-up is completed.
• Perform all Team Leader functions to open and close the store when needed and complete additional responsibilities as assigned.

Skills

Team leadership

Customer service

Communication

Education

High school diploma

Job description

Ollie’s is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising, displays, and delivering an exceptional associate and customer experience. You will oversee merchandising and customer service, and ensure standards across scheduling, stocking, and operations.

Responsibilities include opening/closing, assigning tasks, and supervising associates to meet performance targets.