Retail Zone Team Lead - Merch & Guest Experience

Ollie; Rothschild (WI); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K with immediate vesting

Employee discount

Job summary

Ollie’s is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising, displays, and customer experience. You will oversee staffing, scheduling, and daily operations to ensure store standards and programs are met.

Responsibilities include executing zone procedures, stocking the floor, and leading associates to deliver strong customer service while maintaining productivity and adherence to directives.

Qualifications

• 1–2 years of supervisory experience with a mid- to large-size retailer.
• Schedule flexibility to work evenings, weekends, and holidays on a regular basis.
• Positive attitude and team player who interacts well with customers and associates.

Responsibilities

• Execute established procedures for assigned zone, including merchandising, signage, displays, replenishment, pricing, ad sets, and daily recovery.
• Oversee process to ensure that merchandise is planned for and received, and that the sales floor is properly stocked.
• Schedule and staffing for unload/processing of merchandise to the sales floor while driving associate productivity and customer service standards.
• Supervise associates within the assigned zone and communicate directives to ensure follow-up.
• Perform Team Leader duties to open/close the store when needed and take on additional responsibilities.

Skills

Supervisory experience

Schedule flexibility

Customer service mindset

Positive attitude

Education

High school diploma or equivalent

Job description

Ollie’s is seeking a Retail Zone Team Leader to guide a zone of the sales floor, focusing on merchandising, displays, and customer experience. You will oversee staffing, scheduling, and daily operations to ensure store standards and programs are met.

Responsibilities include executing zone procedures, stocking the floor, and leading associates to deliver strong customer service while maintaining productivity and adherence to directives.